Once your order has been paid for, you will receive a confirmation email at your email address. If your purchase is not finalised, you will be notified by email.

If you require further assistance, you can contact us via the contact page or send an email to info.ravenlondon@gmail.com

After placing your order, you will receive an order confirmation by email.

Yes, this is possible, provided your order has not yet been dispatched. Please contact us immediately if you wish to make a request.

If your order has already been shipped, we are unable to cancel it. However, once you receive your items, you may be eligible to return them under our 30-day guarantee. Please refer to our Return/Refund Policy for full details on eligibility, conditions, and the return process

You will always find the order number in the confirmation email and in all emails relating to the order.

We will notify you if your order is cancelled. The order may be cancelled for the following reasons:

1. The products you purchased were not in stock at the time of dispatch. If payments went trough, we will arrange a full refund;
2. There was a problem verifying your delivery details. Please try going back one step in the payment process on the website and checking your details. If everything is correct, contact your bank to resolve the payment issue. If you are experiencing issues with delivery, please check your contact details. If the problem persists, please contact us by submitting a form on our contact page or by sending an email to info.ravenlondon@gmail.com. We will respond as soon as possible.

This is the case when your order is split into multiple orders and delivered as partial deliveries. This occurs when products are shipped from our different warehouses.

We will notify you by email that the order with the assigned tracking number has not arrived with all the items you purchased. Therefore, you will also receive notifications regarding the other products with the corresponding order numbers. So don't worry - the rest of your items will still be delivered to you!

After the product has been processed, which usually takes 1 to 3 working days, the average delivery time is 5 to 9 working days. Delivery times may vary depending on the delivery address, the time of order and the availability of goods at that time. But don't worry - we will keep you informed by email at every stage of the order.
For more information we refer to our shipping policy.

Nothing at all! All orders with us are free of charge.

In order to obtain the best value for money for the products we sell, we have decided to ship products directly from our suppliers & warehouses. This allows us to save significantly on transport, storage, packaging and shipping costs and offer our products at a fair price.
For more information we refer to our shipping policy.

If the product is: completely different from what you ordered; has manufacturing defects that render it unusable; is already damaged. Then please contact us by email at info.ravenlondon@gmail.com and our team will assist you.

In this situation, there are several options available: return the item to us and reorder it. In this case, we will cover the return shipping costs; or you can keep the item at a reduced price. In either case, you must send us an email with a message stating the reason for the return, attach photos and/or video material (this will also make it easier for our team to process the return when the product is returned to the warehouse), and provide proof of purchase (order confirmation email with order number). You must send us this message no later than 30 calendar days after receiving the product. We will contact you within 24 hours of receiving your email to assess the situation.
For more information we refer to our return/refund policy.

If you have not received your order even though it is marked as delivered, please send us an email with your name, adress and order number at info.ravenlondon@gmail.com and we will investigate the situation and resolve it.

This usually happens because your order may have been split into multiple shipments and delivered in parts. This occurs when products are shipped from our different warehouses. We will notify you by email that the order with the assigned tracking number has not arrived with all the items you purchased. As a result, you will also receive notifications about other orders with their separate order numbers. So don't worry – the rest of your items will be on their way! If you still have questions, please feel free to contact us by email at info.ravenlondon@gmail.com

We offer a wide range of secure payment options to ensure a smooth checkout experience. You can currently pay using:

• Credit & Debit Cards: Visa, Mastercard, Maestro, American Express, and UnionPay.
• Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

All transactions are encrypted and processed securely.

Yes, this is possible. If you wish to pay via invoice, please contact our team directly at info.ravenlondon@gmail.com. We will be happy to arrange this for you personally and provide you with the necessary payment details.

Unfortunately, we are unable to apply discount codes retroactively once an order has been finalized and processed in our system.

However, we want to make sure you can still enjoy your benefit. Please email us at info.ravenlondon@gmail.com, and we will do our best to assist you with a solution for your next order.

You will find the 3-digit security code on the back of your credit card.

A credit card may be declined for several reasons. For example, due to incorrectly specified card information, an error when entering the card details, insufficient verification, or even a technical error on our website. Therefore, we recommend that you check that everything has been entered correctly.

Some banks may display both the initial debit and the actual subsequent debit. This amount will be automatically refunded. If this is not the case, we recommend that you contact us at info.ravenlondon@gmail.com

If you wish to return or exchange a faulty product, please contact us first by email at info@evelynandgrace.co.uk so that we can assist you with the return process. To initiate the return, please send us an email with the following information: state the reason for the return, attach photos and/or videos (this will help our team when processing the return); attach proof of purchase (order confirmation email with the order number).

Please note that returned quality goods must meet the following criteria: unused and undamaged (labels intact, protective film undamaged, etc. Complete set (e.g. jacket with travel bag, towel with bag); in neat and undamaged packaging. In additional protective packaging (transport) (e.g. in a box or protective envelope). We will respond to your email within 24 hours of receipt and assess the situation.
For more information we refer to our return/refund policy's.

If you have received the item(s) and it is:

• Completely different from the one you ordered
• Has a manufacturing defect and therefore cannot be used.
• Is already damaged

Please contact us by email at info.ravenlondon@gmail.com and our team will assist you.
Please Note: If an item is damaged, defect or different from what you ordered. then you must contact us in 48 hours to make a return claim. We refer you to our return/refund policy.

Please send us an email with a message stating the reason for the return and attach photos and/or videos (this will help our team process the return efficiently). Please also attach proof of purchase (order confirmation email with order number).

For further information, please see our return/refunds policy.

Yes, you will receive a confirmation email from us once we have received the product at our warehouse.

Upon receipt of the returned goods or proof of shipment provided by the buyer, we will refund the price of the goods within 15 calendar days at the latest. If you have not received the full refund after 15 days, you can contact us at info.ravenlondon@gmail.com

Please note: Some banks may take up to 30 calendar days to process the transfer.

The product must be returned to us no later than 30 calendar days after the day of delivery.

For further information, please see our return/refunds policy.

Yes, you may return items from different orders together. That will make it easier for you and for us!

You will only receive a confirmation email regarding your returned order once it has arrived at our warehouse. Please also check that the email address associated with the purchase is correct.

Refunds are always made using the same payment method used to place the order. If you no longer have the bank card you used for the purchase, we recommend that you contact your bank for assistance.

If you have sent us products in several different parcels, the return will be processed at different times and you will have to wait until you receive the full refund. In any case, we will send you a confirmation email for each returned shipment.