At Raven London,
we are a small, dedicated team driven by a shared love for refined style and honest design. As a mother-daughter led brand, we value connection, authenticity, and a calm, positive work environment. We are growing, and we are looking for like-minded individuals to help us tell our story.
Do you have a passion for working in the retail/clothing industry and a keen eye for detail? We would love to hear from you.
VACANCY 01: E-Commerce & Customer Experience Coordinator
(Full-time / 32-40 Hours)
The Role
As our E-Commerce & Customer Experience Coordinator, you are the heartbeat of our daily operations. You are the primary point of contact for our community, ensuring that every interaction feels as premium and refined as our clothing. You are not just solving problems; you are an ambassador of the Raven London lifestyle, offering styling advice and ensuring the customer journey is seamless from the first click to the unboxing moment.
Key Responsibilities
- Customer Care: Manage all customer inquiries via email, chat, and social channels with a warm, empathetic, and professional tone.
- Personal Styling: Provide detailed advice on fit, fabric, and sizing to help customers make confident choices.
- Order Management: Oversee the daily fulfillment process, handle returns/exchanges, and liaise with our logistics partners to ensure timely delivery.
- Website Maintenance: Assist in updating product pages, uploading new collections, and ensuring the website looks pristine at all times.
- Feedback Loop: Actively listen to customer feedback and share insights with the product team to help us improve.
Your Skills & Qualities
- Experience: You have 1-3 years of experience in e-commerce, retail, or a high-end service role.
- Communication: Your English is flawless, both written and spoken. You know how to write with warmth and precision.
- Mindset: You are detail-oriented and organized. You take ownership of your tasks and don’t wait to be told what to do.
- Passion: You have a genuine love for fashion and understand the nuances of "quiet luxury."
- Tech-Savvy: Experience with Shopify and customer support platforms (like Zendesk) is a strong plus.
What You Can Expect From Us
- The Team: A warm, close-knit team where your input is truly valued. We work hard, but we laugh a lot.
- Salary & Bonus: A competitive salary (discussed during the interview based on experience) plus a performance-based bonus structure.
- Flexibility: A flexible schedule with the possibility to work partly remote.
- Time Off: A generous holiday allowance to ensure you have time to recharge.
- Shopping: A 20% employee discount on the entire Raven London collection.
- Culture: Monthly team outings to inspire us, from a nice lunch in the city to creative workshops or museum visits.
- Growth: The opportunity to grow alongside the brand. As we expand, your role can develop into a managerial position.
- Growth: The opportunity to grow alongside the brand. As we expand, your role can develop into a managerial position.
How to Apply
Email your CV and cover letter to info.ravenlondon@gmail.com with the subject line: E-Commerce & Customer Experience Coördinator Application.
VACANCY 02: Social Media & Content Creative
(Part-time / 16-24 Hours)
The Role
We are seeking a visionary Content Creative to help us tell the Raven London story visually. In this role, you will be responsible for translating our "editorial calm" aesthetic into engaging digital content. You understand that our brand isn't about shouting; it's about whispering the right message to the right people. You will work side-by-side with our founders to plan shoots, create reels, and manage our social calendar.
Key Responsibilities
- Content Creation: Film and edit high-quality Reels and TikToks that capture the mood, movement, and quality of our garments.
- Social Strategy: Plan and schedule the monthly social media calendar for Instagram, Pinterest, and TikTok.
- Community Management: Engage with our followers daily, building a loyal community through authentic interaction.
- Visual Storytelling: Assist in styling and organizing brand photoshoots (campaign & e-commerce).
- Copywriting: Write compelling captions that reflect our refined, confident, and human tone of voice.
Your Skills & Qualities
- Experience: You have a portfolio that proves your eye for aesthetics. You have managed social media accounts for a lifestyle or fashion brand before.
- Aesthetic: You naturally gravitate towards minimalism, neutral tones, and clean design. You understand the Raven London "look."
- Skills: You are proficient in mobile video editing (CapCut/Premiere Rush) and graphic design tools (Canva/Adobe Suite).
- Proactive: You are always aware of the latest platform trends, but you know how to translate them so they fit our timeless brand.
What You Can Expect From Us
- Creative Freedom: The space to bring your own creative ideas to the table and execute them.
- Salary & Bonus: A competitive salary (discussed during the interview based on portfolio/experience) plus a performance-based bonus.
- Time Off: A generous holiday allowance (pro-rated).
- The Team: A supportive family environment where we celebrate each other's wins.
- Shopping: A 20% employee discount on the entire Raven London collection.
- Culture: Monthly team outings, we believe that spending time together outside the office strengthens our bond.
- Flexibility: A flexible schedule with the possibility to work partly remote.
How to Apply
Email your CV and portfolio/social handles to info.ravenlondon@gmail.com with the subject line: Social Media & Content Creative Application.
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Trusted by over 5000+ satisfied customers
★★★★★"These pieces have become the foundation of my wardrobe. I can wear the same top to a client meeting and then to dinner with friends, and it never looks out of place. It is that perfect balance of polished and relaxed. Truly effortless styling."
Leslie K.
Glasgow
★★★★★"I love that this is a mother-and-daughter business. You can feel the heart and intention behind the brand. It feels personal, like buying from people who genuinely understand what women want to wear."
Isabelle D.
Cardiff
★★★★★"The dress I bought gave me the confidence back that I deserve. Minimal, refined, and understated. I feel put-together the moment I put them on, whether I am at home or heading out for dinner."
Denise V.
Leeds
★★★★★"I have been looking for essentials that don’t lose their shape after a few washes. The fabric feels substantial yet soft, and the quality is immediately obvious. A true staple in my wardrobe."
Charlotte H.
Kensington, London
★★★★★"Finally, clothing that feels as good as it looks. The materials breathe well and feel incredibly gentle on the skin. It is rare to find this level of quality at such an honest price."
Mia P.
Oxford
★★★★★"As I have gotten older, comfort has become non-negotiable, but I still want to look elegant. Raven London strikes that balance perfectly. The cut is flattering without being restrictive. I feel confident wearing this."
Caroline S.
Edinburgh
★★★★★"I was unsure about which size to choose, so I reached out to the team. The response was warm, personal, and genuinely helpful, not the usual automated reply I expected. It feels like buying from a friend rather than a faceless brand. Exceptional service that matches the quality."
Sarah T.
Manchester
★★★★★"I used to spend a fortune on high-end designer basics. Raven London rivals them in both fit and finish, but feels much more authentic. A premium experience without the luxury markup."
Linda G.
Liverpool
★★★★★"I was hesitant to order online, but the sizing guide was spot on. It is reassuring to know there is a supportive team and an easy return policy, though I doubt I will ever need to use it."
Gwen J.
Swansea
