Shipping Policy

Welcome to RavenLondon. We are dedicated to providing an exceptional shopping experience, from the moment you select your item to the moment it arrives at your door.
Below you will find all the details regarding our shipping process. We believe in transparency and efficiency, ensuring your order is handled with care.

1. HOLIDAY SEASON UPDATE

Please Note: During busy festive periods, courier networks across the UK and Europe experience exceptionally high volumes. As a result, deliveries may take a few extra days to arrive. We kindly ask for your understanding and patience — our team and logistics partners are working diligently to ensure your order reaches you as soon as possible.

2. SHIPPING COSTS & DESTINATIONS

  • Free Shipping: We are pleased to offer Complimentary (Free) Shipping on all orders within the United Kingdom. There are no hidden fees at checkout.

  • Destinations: Currently, Raven London ships exclusively to addresses within the United Kingdom.

3. DELIVERY TIMELINES

To manage expectations, we break down our delivery time into two parts:

  • Processing Time (1–3 Business Days): Once your order is placed, we need time to verify, pack, and send it to the carrier. Orders placed Monday–Thursday are usually processed within 24 hours. Orders placed on Friday evenings or weekends will be processed the next business day.

  • Transit Time (5–9 Business Days): This is the time it takes for the carrier to deliver the package from our warehouse to your doorstep.

Total Estimated Delivery Time: 6 – 12 Business Days.
Please note: These are estimates. External factors such as weather conditions or courier delays are out of our control.

4. OUR SUSTAINABLE SHIPPING MODEL

At Raven London, we believe in fair pricing and minimizing our environmental impact. To keep our products accessible and sustainable, we consolidate orders and ship them in bulk from our central international warehouse once a minimum dispatch quantity is reached.

  • Why we do this: This method significantly lowers carbon emissions and shipping costs, allowing us to offer you free shipping and premium quality at an honest price.

5. ORDER TRACKING

Transparency is key. We want you to know exactly where your parcel is.

  • Carriers: We use trusted carriers such as Royal Mail, YunExpress, and 4PX to ensure safe delivery.

  • Confirmation: You will receive a tracking number via email within 24–48 hours of dispatch.

  • Track Your Order: Simply visit our "Track Your Order" page or use the link in your email to follow the progress.

  • If you do not receive tracking information within 3 business days, please contact us.

6. PLACING AN ORDER

To ensure smooth processing, please follow these steps:

  1. Navigate to the product page and click “Add to Cart”.

  2. Ensure you have selected the correct variant (size, colour).

  3. Click “Proceed to Checkout”.

  4. Important: Enter your full and correct address details. Incomplete details are the #1 cause of delays.

  5. Review your details and proceed to payment.

7. PAYMENT METHODS

Your security is our priority. All transactions are SSL-encrypted to guarantee safety. We accept:

  • Credit/Debit Cards: Visa, Mastercard, Maestro, AMEX.

  • Digital Wallets: Apple Pay, Google Pay, Shop Pay.

8. MODIFYING AN ORDER / ADDRESS

  • Change of Address: If you need to modify the delivery address, please contact us immediately (within 2 hours of placing the order). Once an order has been processed or shipped, we cannot change the destination.

  • Multiple Addresses: We do not ship to multiple addresses within a single order. Please place separate orders for each specific location.

9. DAMAGED OR LOST PACKAGES

  • Damaged: If your package arrives damaged, please contact us within 48 hours with photos of the damage so we can resolve it for you.

  • Lost: If your package exceeds the estimated delivery time significantly, please reach out to us so we can investigate with the courier.

10. RETURNS

We hope you love your purchase. However, if you need to return an item, please refer to our Return & Refund Policy for full instructions.

  • Please note: Returns must be initiated within 30 days of receipt.

NEED ASSISTANCE? Our customer care team is always happy to help. If you have any questions regarding your delivery, please do not hesitate to contact us.

Email: info.ravenlondon@gmail.com Response Time: Within 12–24 hours.

Trusted by over 5000+ satisfied customers

★★★★★

"These pieces have become the foundation of my wardrobe. I can wear the same top to a client meeting and then to dinner with friends, and it never looks out of place. It is that perfect balance of polished and relaxed. Truly effortless styling."

Leslie K.
Glasgow
★★★★★

"I love that this is a mother-and-daughter business. You can feel the heart and intention behind the brand. It feels personal, like buying from people who genuinely understand what women want to wear."

Isabelle D.
Cardiff
★★★★★

"The dress I bought gave me the confidence back that I deserve. Minimal, refined, and understated. I feel put-together the moment I put them on, whether I am at home or heading out for dinner."

Denise V.
Leeds
★★★★★

"I have been looking for essentials that don’t lose their shape after a few washes. The fabric feels substantial yet soft, and the quality is immediately obvious. A true staple in my wardrobe."

Charlotte H.
Kensington, London
★★★★★

"Finally, clothing that feels as good as it looks. The materials breathe well and feel incredibly gentle on the skin. It is rare to find this level of quality at such an honest price."

Mia P.
Oxford
★★★★★

"As I have gotten older, comfort has become non-negotiable, but I still want to look elegant. Raven London strikes that balance perfectly. The cut is flattering without being restrictive. I feel confident wearing this."

Caroline S.
Edinburgh
★★★★★

"I was unsure about which size to choose, so I reached out to the team. The response was warm, personal, and genuinely helpful, not the usual automated reply I expected. It feels like buying from a friend rather than a faceless brand. Exceptional service that matches the quality."

Sarah T.
Manchester
★★★★★

"I used to spend a fortune on high-end designer basics. Raven London rivals them in both fit and finish, but feels much more authentic. A premium experience without the luxury markup."

Linda G.
Liverpool
★★★★★

"I was hesitant to order online, but the sizing guide was spot on. It is reassuring to know there is a supportive team and an easy return policy, though I doubt I will ever need to use it."

Gwen J.
Swansea

Free UK delivery

Reliability matters. We have chosen Royal Mail to provide the fastest and most secure delivery experience for our customers. Enjoy FREE shipping on every single order within the UK, our commitment to accessible luxury.

30-day money back guarantee

Take your time to try it on at home. If the fit isn’t perfect, simply return or exchange your items simple and stress-free within 30 days. Just contact us and we will take care of you!

24/7 assistance

Whether you need guidance on finding the perfect fit, styling advice, or an update on your order, we are always here to help. Reach out to our dedicated support team any time of day or night, we are committed to being there whenever you need us.